SMS Messaging Policy

Last updated: September 23, 2026

PeelBoard provides shop management software for window tint, PPF, ceramic coating, detailing, vinyl wrap and flat-glass shops. This policy describes how SMS messages are sent to customers of shops that use PeelBoard. It also covers the small number of texts PeelBoard sends to shop owners about their own account — see Texts From PeelBoard to Shop Owners at the end.

How Consent Is Collected

Customers provide their phone number and consent to receive SMS messages by submitting a quote request form on a PeelBoard-powered shop page. The following disclosure is shown on every form at the point of submission:

"By submitting this form, you consent to receive SMS messages regarding your quote and appointment. Message & data rates may apply. Reply STOP to opt out."

The same disclosure appears on every PeelBoard-hosted lead form, quote form, and shop-website form, and it links to this page. A customer's phone number is used only to send messages related to their service with that shop.

How Messages Are Delivered

Which route a message takes depends on the shop's PeelBoard plan:

• Automatic texts (Business plan). PeelBoard sends the message on the shop's behalf from PeelBoard's own phone numbers, through our messaging provider Twilio. These count against the shop's monthly segment allowance (500 segments a month on Business, with additional blocks available), and each one ends with "Reply STOP to opt out."
• Templates the owner sends (Pro plan). PeelBoard writes the message and lines it up, and the owner sends it from their own phone — tapping it opens the device's Messages app with the text ready. The message comes from the shop's own number through the owner's own carrier, so PeelBoard does not deliver it and does not see the reply.
• Quo. A small number of shops connected their own Quo phone number before we stopped offering that option, and their queued texts go out through Quo instead.
• Free plan. Text templates are not included, so nothing is queued or sent.

US and Canada only. PeelBoard sends texts only to valid ten-digit US and Canadian numbers. Any other number is refused at the point of sending, whatever is stored on the customer record.

A trial carries the limits of the plan being trialed, so a Business trial includes the same 500 segments a month as a paying Business shop rather than unlimited texting.

Types of Messages Sent

• Quote and proposal notifications
• Appointment reminders and confirmations
• Job completion and follow-up messages
• Payment receipts and invoice notifications
• Review requests after service completion

Message Frequency

Message frequency varies based on your interactions with the shop. You may receive up to 5 messages per service visit.

Opt-Out Instructions

You can opt out at any time by replying STOP to any message you receive. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT work the same way. After opting out you will receive one final confirmation message and no further SMS messages will be sent.

An opt-out is recorded against your phone number in PeelBoard, not just with the carrier, so the shop cannot text that number again through PeelBoard. We keep that opt-out record even after other data is deleted, because we need it in order to keep honoring it. If you later want messages again, reply START.

Where a shop sends a text from its own phone rather than through PeelBoard (see How Messages Are Delivered), a reply does not reach us. Ask the shop directly to stop, or email us and we will pass it on.

Help

Reply HELP to any SMS message for assistance, or contact us at admin@getpeelboard.com.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

Supported Carriers

Major US and Canadian carriers are supported, including AT&T, T-Mobile, Verizon, Rogers, Bell, Telus, and others. Numbers outside the US and Canada are not supported. Carrier liability is not assumed.

Texts From PeelBoard to Shop Owners

Everything above is about texts a shop sends to its own customers, where the shop is the sender of record. Separately, PeelBoard sends a small number of texts to shop owners from the PeelBoard number:

• a welcome text shortly after you start a trial, from our founder, offering to help get your shop set up;
• a short weekly "one thing" tip during your first few weeks — at most one a week, for up to five weeks, and only about something your shop has not set up yet. A shop that has done everything gets none. Each one says "Reply STOP to stop";
• occasional platform messages — a new feature, something that affects your account, or a question from us;
• account alerts, such as a problem we notice with your shop's setup, messaging, or billing.

These go to the mobile number you provide when you create your PeelBoard account, which is required at signup. The basis for sending them is your account relationship with us: you gave us the number so we could reach you about your account. They are not marketing on behalf of anyone else, and we never text your customers on our own behalf.

Reply STOP to any of these messages and we stop texting that number; reply HELP for help. You can also email admin@getpeelboard.com at any time and ask us to remove your number, which we will do by hand. Message and data rates may apply. Frequency is low: in a new shop's first weeks, the welcome text plus at most one tip a week for five weeks; after that, only occasional messages. Replies go to PeelBoard staff, who read and answer them. If you opt out of texts, we will still email you about your account, and opting out does not affect the texts your own shop sends to its customers.

Privacy

If you are a shop owner, the number on your account is used to reach you about your account as described above, and it is never given to another shop or sold. If you are a customer of a shop, your phone number is only used to send messages related to your service with the shop. We do not sell or share your phone number with third parties for marketing purposes. See our Privacy Policy for more information.

Contact

For questions about this SMS policy, contact us at admin@getpeelboard.com.